Question 1

What to do if the power supply or power supply switch light is not working?

Accepted Answer

Things to try if the power supply or power supply switch light is not working: Check power to the socket and reconnect the Pool Cleaner. Check that there is voltage in the power socket in the wall. Check that the power supply is plugged in and turned ON. Check that the power cable is securely connected all the way into the power supply. Turn the power supply off, wait 30 seconds, then turn it back on. Consult with your dealer and Service Center.

Question 2

My robotic pool cleaner slips and can't climb the wall — what should I do?

Accepted Answer

The most common reason robotic pool cleaners suddenly stop climbing your pool wall is because the surface becomes slippery due to algae build-up. When algae starts to build up in your pool it forms a thin transparent film over the hard surface of your pool. It is slippery and causes all robots to lose grip, preventing your cleaner from climbing up. It is only as time passes and the algae is left untreated that it becomes visible, usually more so in certain areas. Unfortunately, the robot cannot be fixed to overcome this issue. The best course of action is to use a reputable algicide.

Question 3

How to fix the Pool Cleaner motor?

Accepted Answer

To fix the Pool Cleaner motor: Remove the impeller tube and clean the impeller. Clean the tracks and wheels. If the issue persists, consult with your dealer and Service Center.

Question 4

How to stop the Pool Cleaner moving in circles?

Accepted Answer

Possible reasons and corrective actions: Remove dirt from moving parts. Clean filter bag/basket/cartridge. Remove debris stuck in the impeller-house or impeller-cover. Place the power supply in a position so that the Pool Cleaner can reach all walls. Lock the bottom lid in the right position. Correct pool and water conditions. Refer to the pool cleaner manual on the product page.

Question 5

How to make the Pool Cleaner cover the entire pool?

Accepted Answer

Possible reasons and corrective actions: Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area. Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool. Clean the filter bag/basket/cartridge. For M Line models: you may enhance pool coverage by adjusting the handle float. For optimal pool coverage the Pool Cleaner should turn on the floor at a 90 degree angle (it rotates twice before completing the 90 degree turn). If it does not complete a 90 degree turn, shift the float opposite to the cable entry-side towards the handle center. If it turns wider than 90 degrees, shift the float on the cable entry-side towards the handle center.

Question 6

How to fix cable twisting?

Accepted Answer

Possible reasons and corrective actions: Remove any obstruction in the pool. Remove excess cable from the pool. Clean the filter bag/cartridge. Straighten the cable and lay it in the sun periodically.

Question 7

Is there any warranty for my robotic pool cleaner service?

Accepted Answer

Yes, all Robotic Repairs service work comes with a comprehensive 12-month warranty on all parts replaced. This gives you real peace of mind knowing you are backed with industry-best warranty terms.

Question 8

Where can I get my robotic pool cleaner repaired?

Accepted Answer

Australia-wide. Maytronics has service technicians all around the country ready to provide you with the best repair service possible. You won't have to send your cleaner interstate with lengthy delay times caused by transportation.

Question 9

How long should my robotic pool cleaner last before needing a replacement?

Accepted Answer

Maytronics Dolphin robotic pool cleaners are much more durable than the old suction cleaners of days gone by. Generally, you can expect years of service from your quality Dolphin robotic pool cleaner. The more expensive robots are generally higher quality and come with a longer warranty — you do get what you pay for. If you keep your robotic pool cleaner in good condition, it will extend its lifetime.

Question 10

What is the Maytronics For Life Program?

Accepted Answer

Unlock and enjoy exclusive Maytronics For Life Program access when you purchase a premium Dolphin robotic pool cleaner (Liberty 400 / M700 / S400) or Mineral Swim System. The Maytronics For Life Program offers a 30-day satisfaction guarantee, a trade-in guarantee, an annual robot health check, and lifetime professional support. For terms and conditions and to register, visit maytronics.com.au/forlife/

Question 11

What is the Mineral Swim Customer Care Plan?

Accepted Answer

Have peace of mind knowing you're backed by the Maytronics 12-month Customer Service Guarantee. Maytronics will send a professional pool maintenance team to your pool after 6 weeks and 6 months of installation to ensure your Mineral Swim pool is healthy. Simply register for your poolside health check at mineralswim.com.au/register.

Question 12

What does Always Connected mean for my Dolphin pool cleaner?

Accepted Answer

Always Connected lets you control and communicate with your Dolphin robotic pool cleaner using your home Wi-Fi. Register it online and control it remotely via the app on your smart device. Always Connected means you always have control of your Dolphin in your hand at any time from anywhere, with real-time connectivity.

Question 13

What is the MyDolphin Plus app?

Accepted Answer

The MyDolphin Plus app lets you control your Dolphin robotic pool cleaner through your smartphone or tablet. It is packed with easy-to-use functions — schedule cleaning cycles and navigate your Dolphin to hard-to-reach areas for total coverage. Make your pool perfect from anywhere at any time.

Question 14

What is the Interactive Digital Interface (MMI)?

Accepted Answer

The MMI (Man-Machine Interface) is an intuitive digital control system for seamless operation and machine analysis. Key features include a filter full indicator, operation delay, and multiple automatic modes such as Drive to Pool and Drive Home, ensuring effortless control with minimal hassle.

Question 15

What is the Dynamic Dual Drive Motor?

Accepted Answer

The Dynamic Dual Drive Motor features CleverClean technology and a gyroscope for optimal pool manoeuvrability and coverage, regardless of pool shape, slope, and obstacles.

Question 16

What is CleverClean Smart Navigation?

Accepted Answer

CleverClean is an advanced scanning software and navigation system that ensures floors, walls, and the waterline are fully covered using the most efficient route. The robotic pool cleaner automatically navigates around obstacles and quickly returns to its cleaning pattern.

Question 17

What is the Self Diagnostic Software feature?

Accepted Answer

Self-diagnostic software continuously monitors the system for peak performance and gives an alert if there are any errors.

Question 18

What is the Whisper Quiet Operation feature?

Accepted Answer

The Whisper Quiet Operation features a silent mode which slows the variable speed fan for quiet operation.

Question 19

What is the Fully Automatic pH Dosing System?

Accepted Answer

The Fully Automatic pH Dosing System is a fully automatic pH dosing system with a probe that takes all the hard work out of maintaining your swimming pool's pH water balance. This innovative system automatically adjusts the pool's pH levels, reducing the need for manual testing and chemical adjustments.

Question 20

What is a flocculant and why is it good for my swimming pool?

Accepted Answer

A flocculant attracts tiny particles in the water together to form a bigger particle. This helps the filter to catch the combined particles and your pool robot (cleaner) to pick them up. Both magnesium and ozone in the Mineral Swim system act as a flocculant.

Question 21

Is the Mineral Swim system Made in Australia?

Accepted Answer

Yes. The Maytronics Mineral Swim system is Made in Australia, so you can be assured of a high-quality product, backed by a leading warranty and expert customer service.

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