I can no longer connect my Dolphin robotic pool cleaner to the app
There may be a few possible reasons that would prevent the MyDolphin Plus app from re-connecting to your Dolphin robot.
Click on the option that applies to you to see the troubleshooting steps:
For My Dolphin Plus™ :
If a new/replacement power supply does not locate the robot, the following steps might help resolve the issue:
1. Remove the robot from the pool. Delete the MyDolphin Plus app.
2. Reset the Dolphin robot power supply unit by disconnecting it from the electrical outlet for 60 seconds and then plugging it back in.
3. Place the robot back in the pool and turn it on using the power supply unit's ON/OFF button. Let the robot operate for about 5 minutes. Do not connect to the app yet.
4. While the robot is working in the pool, make sure that you are standing near the power supply unit. Re-install the MyDolphin Plus app and then reconnect.
- Verify that the network name has not been changed and that the phone is connected to the network the app intends to connect to.
- Please reset the power supply and router by disconnecting each from the electric outlet, waiting 30 seconds, and reconnecting.
- We suggest deleting and reinstalling the app, ensuring you have allowed the pop-up notification "Allow while the app is working". Ensure you have enabled all operating conditions for the app to work properly (Location Services, Bluetooth, 3G/4G, or Wi-Fi with at least 60% signal strength).
- Verify that your Wi-Fi network is set on 2.4GHz only and not on 5GHz or dual band.
It could be that the Wi-Fi signal is low in your pool area, which could cause connectivity issues.
To resolve this issue, we recommend the following:
- Place your power supply closer to your home router/extender.
- Place your router closer to the power supply.
- You can also use an extender for the Wi-Fi signal (in this case, please consult with your local internet provider)
For more help, you can also consult the General WiFi connectivity guide.
If you receive a message that the MyDolphinPlus app is incompatible with your robot model, kindly download the MyDolphin App or verify if your robot model includes an app in the user manual here.
For My Dolphin™ :
The power supply is too far from the smart device, or your Bluetooth® is disabled or not working correctly.
Try these steps to resolve the issue:
- Try to turn Off and then On the Bluetooth® in your smartphone
- For IOS – Go to settings → Bluetooth®.
- For Android – Go to settings and turn Off/On the Bluetooth® icon.
- Get closer to the Power Supply.
- Ensure that you don’t have any interference/obstacles.
- Please turn the power supply OFF and then ON.
If you are still experiencing an issue after completing all the troubleshooting steps, please get in touch with us here.